Help Desk Staffing Calculator

Determining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool...

Succession Management Matrix

If you don't have a strategy for replacing those "irreplaceable" people in your IT department, you could be setting yourself up for disaster. A succession management...

DRP Workbook

Record DRP information including document storage and contact/role information.

Help Desk Software: Comparative TCO Calculator

For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...

Service Desk Consolidation Roadmap

Use this tool to identify and prioritize tasks that you need to complete in order to make the transition to a consolidated service desk.

Service Desk Maturity Assessment

Conduct a service desk maturity assessment and reinforce your weak dimensions.

DRP Incident Response Management Tool

Track your step-by-step incident response plan in real time.

BCP Pilot Project Charter Template

Establish scope, roles, and requirements for a BCP pilot project.

BCP Reference Workbook

Use this document to track BCMS teams, roles, and action items.

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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VL Methodology