Operations - Templates & Policies

DRP Vendor Evaluation Questionnaire

Ask vendors to describe their DRP capabilities.

Emergency Response Plan Checklist, Summary, and Staff Instructions

Use this document as a guideline to develop or review your emergency response plans.

Crisis Communication Guidelines and Templates

Develop a crisis communication plan and pre-planned communications.

Availability Internal Service Level Agreement Template

Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.

Service Catalog Internal Service Level Agreement Template

Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.

System Recovery Procedures Template

Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.

DRP Summary Template

Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...

DRP High-Level Process

Overview of Info-Tech's DRP development workflow.

Customer Journey Map

Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.

Service Desk Outsourcing RFP Template

This template will allow you to create a detailed RFP for your outsourcing agreement.
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