Operations - Solution Sets

Discover the Hidden Costs of Outsourcing

Business and IT leaders have come under increasing pressure to cut costs, in part due to hype surrounding the cost-cutting potential of outsourcing.

Bridge the Gap between Service Management & Disaster Recovery

If a tornado destroys your data center, that's an obvious DR scenario. However, the vast majority of extended service interruptions are caused by relatively minor events,...

Optimize Backup Operations with a Recovery Services Plan

Data stands among any organization's most valuable assets. Yet, many organizations leave that data under-protected by not investing effectively in their backup solution....
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Implement Systems Management to Improve Availability and Visibility

This blueprint will help you implement a systems management solution to improve availability and visibility.
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Implement Crisis Management Best Practices

An effective crisis management plan provides a framework for responding to any crisis, from health and safety incidents to business disruptions to reputational damage.
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Reduce Costly Downtime Through DR Testing

DR solutions cannot be trusted to function in a real disaster until it has been tested. Using a proper validation strategy through cyclical DR testing is the only way to...
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Prepare for a DRP Audit

Avoid audit chaos by focusing your efforts on creating a concise and usable DRP that meets the needs of your IT team as well as the auditor.
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Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Build a Continual Improvement Plan for the Service Desk

Even mature service desks must contend with changing business priorities to sustain operational excellence over time. Build a continual improvement plan for the service...
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Adopt Lean IT to Streamline the Service Desk

Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
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