Infrastructure & Operations
Topics
Info-Tech’s Guide to IT DiagnosticsThe first step to solving any problem is understanding what’s causing it. Explore Info-Tech’s suite of comprehensive diagnostics to help you identify your strengths and... |
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Define Services in Your CMDBA Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss.... |
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Building Autonomy: Imagining the Future of Self-Guided MachinesIn the near-future, intelligent, adaptive, and autonomous machines will be everywhere. Explore what autonomy is, the challenges to building autonomous tools, and ideas on... |
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Service Desk Satisfaction DiagnosticThe Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality.... |
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BYOD Acceptable Use PolicyThe purpose of the BYOD Acceptable Use Policy is to define standards, procedures, and restrictions for end users who are connecting a personally owned device to a company’s... |
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Roadmap Tool for an Enterprise Device Management StrategyAn Excel-based development tool to help you implement your enterprise device management strategy. |
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Persona Analysis WorkbookAn Excel-based template to help you identify and analyze your device personas. |
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Enterprise Device Management Strategy TemplateAn easily customized presentation deck to help build and communicate a clear and compelling strategy document for your key players. |
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Standard End-User Entitlements and Offerings TemplateA general-use template for documenting and communicating technology offerings internally. |
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Build & Execute an Enterprise Device Management Strategy StoryboardA step-by-step guide to transforming and modernizing your enterprise device management strategy. |
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