Infrastructure & Operations

Professional Services – The Essential Ten-Step Guide: Building and Communicating Your CIO Strategy for COVID-19

CIOs in Professional Services will play a critical role during the COVID-19 crisis. This is an opportunity to shine. Use this plan to help you build and communicate a...

Overlaps and Gaps in Current Collaboration Toolset Template

Record each overlap and gap within your organization in this template, including whether these overlaps and gaps are justified or not.

Collaboration Strategy Template

Create a collaboration strategy by noting: your organization's collaboration vision and goals; your capabilities landscape; which tool should be used for what purpose;...

Higher Education – The Essential Ten-Step Guide: Building and Communicating Your CIO Strategy for COVID-19

CIOs in Higher Education will play a critical role during the COVID-19 crisis. This is an opportunity to shine. Use this plan to help you build and communicate a clear...

InvGate Offers Service Desk Solution for Free to Fight Against the COVID-19 Pandemic

ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it...

Microsoft Announces Expansion of Azure Canadian Infrastructure, Offers Data Residency and High Availability

In January, Microsoft announced what it’s calling “the largest expansion of its Canadian-based cloud computing infrastructure” since 2016. Additional availability zones...

Microsoft Announces Server-Side Encryption for Azure Managed Disks, Customer-Managed Keys Included!

Microsoft’s announcement that server-side encryption with customer managed keys for Azure Managed Disks is now available is welcome news for security-minded public cloud...

Overview: Zoom Phone

This note provides an overview of Zoom’s webinar on March 17, 2020, which introduced its new Zoom Phone offering.

ServiceNow’s Orlando Release Focuses on AI With Now Intelligence

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital...

How to Use Your Own Custom Backgrounds With Microsoft Teams Today

Since COVID-19 social distancing measures forced us all to work from home, we’ve all been relying on web conferencing tools like Microsoft Teams a lot more often. While...
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