Infrastructure & Operations

Create VIP Services for Everyone

All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...

Embrace Automation Capabilities and Revolutionize IT Operations

​AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive. A deliberate and planned ITOps automation strategy can...

Build a FinOps Strategy to Enable Dynamic Cloud Cost Management Presentation

​FinOps enables strategic cloud usage to improve cost efficiency and boost business value. Improve your IT-business integration with AI-assisted cost forecasting and...

Establish Use Cases to Unlock the Value of Your CMDB

A well-functioning configuration management database (CMDB) empowers almost all other IT management and governance practices, but to unlock its true potential, its data...

Acterys: How Writeback and Data Management Enhance Power BI and Excel for Business Analytics and Planning

Acterys enhances decision-making throughout the organization by integrating smoothly with Microsoft Power BI and Excel. The writeback and centralized data management...

NICE Enlighten AI – The Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Service Desk Standard Operating Procedure QuickStart

A lightweight documentation of the service desk’s standardized processes.

Global CrowdStrike Outage: Key Response Steps

On July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...

A Deep Dive Into Eracent: SBOM Management, Vulnerability Analysis, and Beyond

Eracent is a privately held IT asset management (ITAM), software asset management (SAM) and cybersecurity solution provider founded in 2000. Their roots trace back to...
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