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Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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Use this template to document the strategy to shift service support left.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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