Infrastructure & Operations

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Improve IT-Business Alignment Through an Internal SLA – Executive Brief Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Internal SLA Maturity Scorecard Tool Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Internal SLA Executive Summary Presentation Template Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
Server Backup Policy The server backup policy protects data from loss or destruction in IT departments within companies. Without a server backup policy, a company’s assets are not as safe as...
Mobile Strategy TCO Calculator Costs are often the main impetus for developing a new mobile strategy. Use this tool to reveal the true cost of your mobile strategy.
Effectively Acquire Infrastructure Services – Executive Brief Read this Executive Brief to understand why acquiring infrastructure services should be treated differently than acquiring infrastructure products.

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