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Use this template to proficiently gather business requirements for your right-sized contact center solution.
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Score vendor proposals and construct a SOW for a contact center solution.
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This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...
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Broadband infrastructure is included in ARP funding, and $7.2 billion is earmarked for an Emergency Connectivity Fund to help schools and libraries provide broadband...
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On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex...
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On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these...
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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