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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Assess the maturity of your IT disaster recovery plan and identify gaps.
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Establish scope, roles, and requirements for a BCP pilot project.
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Track your step-by-step incident response plan in real time.
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Renovating a data center can be a complex project that can be difficult to plan and scope for. Because a single renovation project generally cascades into multiple...
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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Selecting fire protection and suppression systems for the data center requires an understanding of the decision points and options available. Although largely regulated...
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IT leaders tasked with renovating a data center often experience scope creep and budget issues in later stages if initial planning, design and requirements are not...
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