Infrastructure & Operations - Tools

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...

Service Desk Roadmap

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Service Desk Ticket Categorization Schemes

The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...

Service Cost Cheat Sheet for Azure

Document cost factors by cloud service.

Cloud Cost Management Worksheet

Document your cloud cost management processes and procedures.

Cloud Cost Management Capability Assessment

Assess your organization's cloud cost management capabilities.

Shared Services Implementation Assessment Tool

Assess your customer's technical requirements as you move through the process of transitioning to a shared services model.

Shared Services Implementation Roadmap Tool

Use this tool to identify and prioritize tasks that you need to complete for implementing shared services.

Cloud Security Information Security Gap Analysis Tool

The Information Security Program Gap Analysis Tool will help you systematically understand your current security state.
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