Infrastructure & Operations - Tools

User Group Analysis Workbook

This workbook will help you group similar user groups and their use case.

Service Desk Ticket Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.

Checklist: Return to the Workplace

Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.

AIOps Prerequisites Assessment Tool

Use this tool to identify the maturity level of your IT operations before you implement AI capabilities.

AIOps Shortlisting Tool

Leverage this tool to produce a shortlist of AIOps processes that will help you the most in reaching your goals.

AIOps Roadmap Tool

Create an actionable plan for your AIOps project.

AIOps ROI Calculator

Estimate the return on investment to determine if the benefits related to implementing AI and ML will be worth the cost and effort.

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.

Change Management Roadmap Tool

This tool is designed to help organizations plan the implementation of their standardized change management practice.

Service Configuration Management Roadmap Tool

Use this lightweight tool for your SCM implementation project to prioritize and track timelines, owners, progress, and more.
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