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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
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At the VMworld 2017 conference, VMware announced some big moves and some big partnerships aimed at giving VMware a crucial role in your hybrid cloud future. How big that...
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Read this Executive Brief to understand why you must streamline the traditional BCP approach, and make BCP development manageable and repeatable.
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Safely pilot the capabilities of emerging Internet-of-Things (IoT) technologies in a highly secure and sensitive production environment. A quick win here will pave the...
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When it comes to great oxymorons, bare metal cloud has to rank right up there. After all, isn't abstraction and software fundamental to cloud computing? Here is how bare...
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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Faculty, staff, and students want better wireless internet. They don’t care how Wi-Fi is improved, just that it is. Upgrade wireless coverage, speed, and uptime in order...
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
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