Infrastructure & Operations - Notes and Videos

Document Your Cloud Strategy – Executive Brief

Read this Executive Brief to understand why you should document your cloud strategy and how you can get started.

2020 Infrastructure Priorities Report – Executive Brief

Info-Tech’s 2020 Infrastructure Priorities Report explores five initiatives that IT infrastructure practitioners are prioritizing for 2020.

What Does the Coronavirus Mean for Your Business Continuity Plan?

If you are responsible for your organization’s business continuity plan (BCP), expect to get a call from senior leadership soon about your readiness for a potential...

Reduce Manual Repetitive Work With IT Automation – Executive Brief

Read this Executive Brief to understand why you should reduce manual repetitive work with IT automation.

Cloud Strategy and Action Plan – Executive Brief

Read this Executive Brief to understand why a written strategy is required to realize the full benefits of the cloud.

Define Your Cloud Vision – Executive Brief

Read this Executive Brief to understand why you should take a systematic approach to evaluate cloud.

Case Study: Practical, Right-Sized BCP

​Use this example to understand the governance and incident response components of a BCP, and to provide a model to follow for your BCP project.

Optimize the IT Operations Center – Executive Brief

Read this Executive Brief to understand why the modern-day Operations Center is necessary to meet the business' availability demands.

Improve Service Desk Ticket Intake – Executive Brief

Read this Executive Brief to understand why service desk ticket intake is crucial to end users.

Prepare for Cognitive Service Management – Executive Brief

Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support you...
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