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Intuitive audit management software can access and analyze almost all audit data — no matter how dark it may seem — and prove the true value of the audit function in the...
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Shadow IT and business-managed software may be increasing security risk. Learn how SaaS management tools will help you to discover and manage your SaaS environment to...
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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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Good asset data can inform every important IT decision, and IT Asset Management can deliver unexpected returns to savvy IT professionals. To deliver accurate, actionable,...
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In an increasingly cloud-centric world, cost management can be a competitive differentiator. FinOps allows CIOs to align strategic cloud cost management and organizational...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive. A deliberate and planned ITOps automation strategy can...
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A well-functioning configuration management database (CMDB) empowers almost all other IT management and governance practices, but to unlock its true potential, its data...
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FinOps enables strategic cloud usage to improve cost efficiency and boost business value. Improve your IT-business integration with AI-assisted cost forecasting and...
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Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.
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