Strategy and Organizational Design - Storyboard
Topics
Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOWScore vendor proposals and construct a SOW for a contact center solution. |
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Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist VendorsGather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance. |
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Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center ArchitecturesEstablish vision and key metrics and choose a right-sized contact center architecture. |
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Choose a Right-Sized Contact Center Solution – Phases 1-3The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From... |
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Build Your Infrastructure Roadmap – Phases 1-4This storyboard will help you become a true strategic partner by aligning Infrastructure's work with business value. |
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Manage Your Technical Debt – Phases 1-3Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it. |
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Take Control of Cloud Costs on Microsoft Azure – Phases 1-4Develop processes, procedures, and policies to effectively manage cloud costs. |
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Take Control of Cloud Costs on AWS – Phases 1-4Develop processes, procedures, and policies to effectively manage cloud costs. |
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Build Your Infrastructure Roadmap – Lightning Phase: Fast-Track Your Infrastructure Roadmap for Early ValueThis phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you build a roadmap in an hour. |
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Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 3: Maximize the Value of Your Skills MapThis phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills... |
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