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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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This tool is designed to help organizations record and track key metrics related to change management.
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This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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Use flowcharts and checklists to create effective SOP documents.
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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Use this tool to track metrics for continual improvement.
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