|
Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
|
|
|
Set expectations for scope, resource requirements, and target dates for building the internal SLA.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
|
|
|
Document the projects that will improve current service levels and better satisfy the needs of the business.
|
|
|
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
|
|
|
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
|
|
|
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
|
|
|
This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
|
|
