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Use this policy template to define and support your organization's availability and capacity management program.
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Use this template to develop the first iteration of your service delivery process.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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Use flowcharts and checklists to create effective SOP documents.
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Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
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This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
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Use this template to define accountability for IT operations processes and tasks.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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