Operations Management - Templates & Policies

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Availability and Capacity Management Policy Use this policy template to define and support your organization's availability and capacity management program.
Change Management Process Library This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
Build an Internal SLA Project Charter Template Set expectations for scope, resource requirements, and target dates for building the internal SLA.
Infrastructure Service Workflows Use this template to develop the first iteration of your service delivery process.
Configuration Management Project Charter Use this template to create a project charter to launch the configuration management project.
Network Backup for Atlanta Data Center – Backups Example Use flowcharts and checklists to create effective SOP documents.
Standard Operating Procedures Workbook Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
Document Management Checklist Use flowcharts and checklists to create effective SOP documents.
Internal SLA Process Flowcharts Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.