Prepare for Microsoft 365 Copilot

Microsoft 365 Copilot has capabilities to revolutionize the ways users interact with tools such as Word, Excel, PowerPoint, Outlook and Teams. It improves collaboration,...

Align Projects With the IT Change Lifecycle

Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...

Next-Generation InfraOps

IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....

Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In...

Design Your Cloud Operations

Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational...
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Engineer Your Event Management Process

Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...
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Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...

Take Control of Cloud Costs on Microsoft Azure

Develop processes, procedures, and policies to effectively manage cloud costs.
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Take Control of Cloud Costs on AWS

Develop processes, procedures, and policies to effectively manage cloud costs.
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Implement Infrastructure Shared Services

It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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