Release Management Policy

Use this policy template to define and support your organization's release and patch management program.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

Service Rate Sheet

Use this tool to estimate the cost of repeatable infrastructure services.

IT Asset Management Market Overview

Read the Market Overview to understand what features and capabilities are available in ITAM tools. The right features match is key to making a data heavy and challenging...

Execute These Annual Projects for Infrastructure and Operations Excellence

As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.

Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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Configuration Management Policy

Use this template to build a policy for the configuration management program.

Configuration Manager

The role of configuration manager is central to the success of configuration management.

Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.
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