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This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
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This tool is designed to help organizations record and track key metrics related to change management.
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Use this template to identify new and changing processes in your future state environment.
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Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.
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IT organizations are continually challenged by users and senior management to prove they can, and do, deliver a strong value proposition. However, without a clear...
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Use flowcharts and checklists to create effective SOP documents.
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Use this template to create an executive presentation for business stakeholders.
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