|
Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...
|
|
|
This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
|
|
|
This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
|
|
|
Microsoft's offer of a free SAM (Software Asset Management) engagement might not be what it seems.
|
|
|
Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
|
|
|
Set expectations for scope, resource requirements, and target dates for building the internal SLA.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
|
|
|
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
|
|
