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Document current IT operational procedures. Identify the metrics to track.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Use this policy template to define and support your organization's change management program.
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This template will provide you with a checklist to ensure all appropriate tasks have been completed.
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This template will help you scope an audit with vendors and provide an effective response.
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This template of the blueprint, Prepare and Defend Against a Software Audit, will help you in assigning reponsabilities to those on your cross functional audit team.
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