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This template includes all the procedures that CAB members will follow during the change approval process.
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Assess your customer's technical requirements as you move through the process of transitioning to a shared services model.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...
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Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
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Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In...
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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