I&O Process Management - Storyboard

Storyboard: Take Control of Infrastructure Metrics

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...

Modernize Your Microsoft Licensing for the Cloud Era – Phases 1-4

This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment, to examining your licensing position,...

Implement IT Asset Management – Phases 1-4

This storyboard will help you create the scope, design core workflows, and create an implementation strategy for IT asset management.

Develop an IT Infrastructure Services Playbook – Phases 1-3

This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.

Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.

Implement High Availability for Mission Critical Databases – Phase 1: Identify the Business Requirements for Database Availability

This phase of the Implement High Availability for Mission Critical Databases blueprint will help you identify the business impact of critical databases.

Implement High Availability for Mission Critical Databases – Phase 2: Review and Assess HA Solutions

This phase of the Implement High Availability for Mission Critical Databases blueprint will help you review and assess high availability technological solutions for...

Build the Business by Building an Infrastructure Roadmap – Phase 1: Conduct an Organizational Analysis

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you understand your intake channels and current workload.

Incident and Problem Management – Phase 1: Identify and Manage Major/Critical Incidents

This phase of the blueprint, Incident and Problem Management, will help you develop a process for identifying the most serious IT incidents and a process for managing...

Optimize the IT Operations Center – Lightning Phase: Pluck Low-Hanging Fruit for Quick Wins

This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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