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On October 23, 2020, Verizon briefed its Contact Center Hub for SMBs. Launched October 1, Contact Center Hub is a hosted cloud service aimed at providing an easy-to-use...
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On October 1, Twilio – a cloud-based communications platform – held its Investor Day for 2020. Twilio reported positive growth across all segments of the organization,...
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On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations,...
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On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction...
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Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth...
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Ensure that the digital workspace addresses real problems the business is facing.
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Analyze user needs to ensure that your digital workspace provides real user value
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Ensure people spend less time searching, more time getting work done while working remotely.
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The most important aspect of implementing a digital workspace is organizational change management. To truly take advantage of these advertised benefits, IT needs a strategy...
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If IT does this alone, the digital workspace will fail to achieve the desired benefits.
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