Service Management

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Service Desk Software TCO Comparison Tool This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
IT Service Management Demo Script Template Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
Service Desk Ticket Classification and Dashboard Tool This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
Outsource Systems Management – Project Charter Template An effective project charter can help bring key stakeholders on board by clearly communicating the scope and benefits of your project. Use this template to organize your...
Outsource Systems Management to Improve Capabilities and Reduce Costs Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
Improve IT Service Consistency in the Small Enterprise With a Single Point of Contact Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
Storyboard: Outsource Systems Management to Improve Capabilities and Reduce Costs Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...