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Organizations that have determined a shortlist of co-location vendors (likely after the RFP process) should conduct additional due diligence before making the final...
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An annual performance development plan assigns specific tasks and goals to each employee. Use this template to get training commitments in writing to help actualize...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Use this template to help you build a business case to outsource your IT infrastructure.
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Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
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Use this document to record the specific targets established with the vendor for a specific service or product relationship.
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Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.
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