Outsource Systems Management – Vendor Engagement Template

Author(s): Sandi Conrad, David Drysdale

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Effective communications with your vendor can make all the difference between turning your outsourcing engagement into a productive, collaborative relationship rather than an ongoing battle.

  • Ensure contact is regular and open.
  • The more critical the project, the more frequent the contact.
  • Include provisions around communications in your contract.

Treat your vendor as an extension of your IT team, not a separate organization.

View the Complete Blueprint:

Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing is like a marriage. Treat it like a partnership, not a competition.

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