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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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Use the Business Data Catalog to manage the business terms, their definitions, and other important details including ownership, systems, and how the data should be used...
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Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.
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Informal, un-rationalized, ad hoc policies are ineffective because they do not explicitly outline responsibilities or compliance requirements, and they are rarely...
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This storyboard will help you define your security policy program, develop and implement a new policy suite, and communicate and measure the program for coverage and...
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The Security Policy Prioritization Tool helps your organization prioritize your policy suite based on Importance, Ease to Implement and Ease to Enforce.
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