Process Management - Templates & Policies

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...

Employee Termination Process Checklist – IT Security Example

Use flowcharts and checklists to create effective SOP documents.

Service Desk Executive Presentation

Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...

IT Service Management Demo Script Template

Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Network Backup for Atlanta Data Center – Backups Example

Use flowcharts and checklists to create effective SOP documents.

Document Management Checklist

Use flowcharts and checklists to create effective SOP documents.

Application Development Process – AppDev Example

Use flowcharts and checklists to create effective SOP documents.

Sales Process for New Clients – Sales Example

Use flowcharts and checklists to create effective SOP documents.

Incident and Service Management Procedures – Service Desk Example

Use flowcharts and checklists to create effective SOP documents.
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