Governing IT - Tools

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Service Desk Action Plan Roadmap Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
Service Desk Ticket Classification and Dashboard Tool This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
Policy Management Tool Info-Tech's Policy Management Tool is designed to help you quickly identify the key risks your organization faces, map them to a policy, and identify gaps and...