Gaming & Hospitality - Blueprints

Establish a Holistic Guest-Facing Mobile App Strategy

To truly accomplish the ideal “phygital” mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile...

2021 New Normal: Closing the Digital Transformation Gap in Gaming

This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort...
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Select and Implement a Loyalty Program Platform Solution

The loyalty management solution has a role to play in the entire member journey and lifecycle. An agile pivot from traditional toward a digital loyalty program will...

Optimize Your Loyalty Program Through a Digital Strategy

Leverage the digital loyalty strategy research to enhance the business model, streamline and transform processes, and make use of technologies to optimize guest...
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Make the Case for a Room-as-a-Platform Initiative

This strategic foresight trends report provides a high-level analysis, insights, and recommendations on trends and their respective technologies in the hotel guestroom...

Modernize Lottery Channels Through iLottery Selection

An optimal iLottery selection strategy is necessary to align your organization with stakeholder expectations and to ensure all necessary requirements are included in your...
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Integrated Casino Industry Reference Architecture

An industry reference architecture is comprised of tools, templates, and a validated view of integrated casino business capabilities that help CIOs and casino, hotel, and...
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2018 Casino IT Benchmark Report

This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort...
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Hotel Industry Reference Architecture

An industry reference architecture is comprised of tools, templates, and a validated view of hotel business capabilities that help CIOs and hotel leadership accelerate...
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Employee Safety Devices: Preparation and Selection

With regulations changing and unions demanding safe work environments, hotel operators must consider selecting an employee safety device (ESD) vendor. Identify the unique...
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