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2018 Casino IT Benchmark Report

Info-Tech GHRC 2018 Casino IT Benchmark Report

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  • With 90.9% of CXOs seeing IT as a firefighter and unable to execute and only 48% of stakeholders being supporters of IT, IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they are receiving from IT.
  • Gaming & Hospitality IT organizations continue to struggle with the effectiveness of the key processes of IT governance, IT strategy, requirements gathering, and project management. Understand important focus areas to address and gain insights into how your team compares against your peers.

Our Advice

Critical Insight

  • As integrated casino resort organizations continue to pursue top-line growth through digital and differentiated customer experiences, IT needs to measure and focus on prioritized processes, services, and skills to effectively address gaps in stakeholder expectations and value delivery.

Impact and Result

  • Use the data and analysis from Info-Tech's 2018 Casino IT Benchmark Report to inform your IT strategic plan, organizational design, and security priorities.
  • Understand which practices have the biggest impact on overall IT performance.
  • Benchmark your integrated casino resort IT effectiveness and maturity against your peers.
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2018 Casino IT Benchmark Report

1. Gain insights into key IT performance indicators, staffing figures, and process maturity.

Understand important focus areas into how your team compares with other casino integrated resort IT organizations.

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Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

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  • Call #1 - Identify which findings and practices should be prioritized for your organization and discuss current practices that need to be improved.

Author(s)

Larry Fretz

Search Code: 97491
Published: August 11, 2021
Last Revised: August 11, 2021

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