With 82% of CxOs seeing IT as a firefighter (or lower) and unable to execute, and less than 62% of stakeholders being strong supporters of IT, IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they are receiving from IT.
GHRC IT organizations continue to struggle with the effectiveness of key processes of IT governance, IT strategy, requirements gathering, and project management. Understand important focus areas to address and gain insights into how your team compares against your peers.
As integrated casino resort organizations continue to pursue top-line growth through digital and differentiated customer experiences, IT needs to measure and focus on prioritized processes, services, and skills to effectively address gaps in stakeholder expectations and value delivery.
Impact and Result
Use the data and analysis from Info-Tech's 2021 Gaming IT Benchmark Report to inform your IT strategic and digital plan, organizational design, and security priorities.
Understand which practices have the biggest impact on overall IT performance.
Benchmark your integrated casino resort IT effectiveness and maturity against your peers.
2021 New Normal: Closing the Digital Transformation Gap in Gaming Research & Tools
1. 2021 Gaming IT Benchmark Report – Gain insights into key IT performance indicators, staffing figures, and process maturity.
Understand important focus areas and consider how your team compares with other casino-integrated resort IT organizations.
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