ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece

We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell...

NetSuite Separates AI Access From AI Choice; That Is Worth Attention in Any ERP Evaluation

Every ERP vendor is now promising AI. The real question for a CIO is not whether the ERP has AI features, because they all do, but whether those features lock you into that...

From Digital Maturity to AI Value: An Interview With Zoho’s Ram Ramamoorthy

At ZohoDay26, Info-Tech’s John Annand sat down with Ramprakash “Ram” Ramamoorthy (Director of AI Research at Zoho). Over a wide-ranging conversation, John and Ram discussed...

Define Your Industry-Specific Transformation Through Capability Mapping – Phases 1-3

Use this approach to help you identify business challenges, map solutions through capabilities, and build a focused transformation plan for real results.

Define Your Industry-Specific Transformation Through Capability Mapping

This approach to business architecture provides a structured, evidence-based method for diagnosing organizational challenges, mapping processes and technologies, and...
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Transformation Mapping Workbook

Use this workbook to map capabilities to processes and relevant use case inputs to technologies.

Use Case Selection Tool

Use this tool to select your key problem to guide your use case of focus.

Define Your Industry-Specific Transformation Executive Presentation Template

Use this template to create a presentation to gain buy-in from executives on your initiatives.

Conga Acquires PROS as Part of Rebrand and Expanded Commerce Coverage

Big change is at hand for CPQ vendors Conga and PROS, as the former acquired the latter in early 2026. Catering to different markets, the two products will remain distinct...

Build a Next-Gen Retail Tech Stack Roadmap

This research helps members connect their business capabilities to the core technology that enables them. It helps clarify where systems create value and where they...
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