Databricks Is No Longer Just a Data Company

Databricks is moving into cybersecurity and marketing technology, adding AI agent management on top of its existing data business. The pitch: one platform for everything....

Verint Engage 2026 Presents the “New Verint,” Moving From CX Automation to Agentic Workforce Orchestration

Verint Engage 2026 showcased the “new Verint” under Thoma Bravo ownership: a combined Verint-Calabrio organization repositioning from CX workflow automation toward agentic...

Salesforce Is Putting Deflection-Era Customer Service on Notice

Salesforce is repositioning Agentforce Service around customer resolution rather than case deflection. Its announcements include Agentforce Help Agent, $2 resolution...

Agentic AI Use Case Tool for Retail

This tool is structured to help teams evaluate and prioritize AI use cases across two independent dimensions, business impact and implementation feasibility, to build a...

Assess and Prioritize Agentic AI Use Cases in Retail – Phases 1-3

This research helps retailers identify where agentic AI can automate and accelerate their most critical business capabilities.

Assess and Prioritize Agentic AI Use Cases in Retail

This research helps retailers identify where agentic AI can automate and accelerate their most critical business capabilities.
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e-Commerce Platform Selection Guide Storyboard

This deck guides organizations through a structured, end-to-end approach to selecting the right e-commerce platform.

e-Commerce RFP Template

A best-of-breed template to help you build a clear, concise, and compelling RFP.

e-Commerce Platform Selection Guide

This blueprint helps organizations select the right e-commerce platform by aligning business objectives, customer experience goals, and technical requirements. It provides...
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Adobe Targets the Next Phase of Customer Experience: Humans and AI Agents

Adobe introduced CX Enterprise as an agentic AI platform designed to help brands create content, improve visibility in AI-driven discovery, and orchestrate personalized...
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