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Types of Content
Verint Engage 2026 Presents the “New Verint,” Moving From CX Automation to Agentic Workforce OrchestrationVerint Engage 2026 showcased the “new Verint” under Thoma Bravo ownership: a combined Verint-Calabrio organization repositioning from CX workflow automation toward agentic... |
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Assess and Prioritize Agentic AI Use Cases in InsuranceP&C insurers see strong potential in agentic AI but lack a clear, defensible path to scale it responsibly. Success requires aligning stakeholders, addressing data... |
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Agentic AI Use Case Tool for P&C InsuranceIdentify, score, and prioritize high-value agentic AI use cases across underwriting and claims to enable scalable, governed adoption in P&C insurance. |
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Assess and Prioritize Agentic AI Use Cases in P&C Insurance – Phases 1-3Enable IT leaders in P&C insurance to prioritize high-value agentic AI use cases across underwriting and claims and scale adoption with clear governance, ownership, and... |
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Salesforce Is Putting Deflection-Era Customer Service on NoticeSalesforce is repositioning Agentforce Service around customer resolution rather than case deflection. Its announcements include Agentforce Help Agent, $2 resolution... |
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A Sustainable Cost Optimization Strategy for Municipal ITMunicipal IT leaders face growing cost pressures and constrained budgets. This note outlines a structured approach to sustainable cost optimization, balancing cost... |
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The Practical Guide for an AI Revolution in Canadian GovernmentThe Government of Canada’s AI for All strategy is strong on rhetoric. Alberta has shipped theirs as open-source code. The Velocity Papers are the first defensible,... |
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Assess and Prioritize Agentic AI Use Cases in UtilitiesUtility technology leaders have moved beyond debating whether agentic AI has value – the question now is where and how to deploy it responsibly. Real-world agentic AI use... |
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Agentic AI Use Case Tool for UtilitiesEvaluate and prioritize highest value agentic AI use cases for your organization by considering risks, value, and feasibility. |
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Assess and Prioritize Agentic AI Use Cases in Utilities – Phases 1-4A four-phase methodology to help utility organizations identify, right-size, and evaluate agentic AI use cases. |
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