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Infrastructure & Operations
Manage the Active Directory in the Service Desk
Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to...
Infrastructure & Operations
IT Service Management Selection Guide
Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your...
Infrastructure & Operations
Build a Chatbot Proof of Concept
Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering...
Data & Business Intelligence
Create and Manage Enterprise Data Models
Models represent the real world and make it more understandable. Data models play the same role and are a powerful communication tool for the IT...
Security
Achieve Digital Resilience by Managing Digital Risk
In a world dominated by rapid digital development, every risk is a digital risk. As a result, risk no longer exists in isolation in the IT or...
Infrastructure & Operations
Deliver a Customer Service Training Program to Your IT Department
Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users....
Applications
Embrace Business-Managed Applications
The traditional model of managing applications does not address the demands of today’s rapidly changing market and digitally minded business,...
CIO
2021 IT Talent Trend Report
Due to the shift in the way we work, there have been changes in the IT department. What are we seeing now and what can we expect for the IT...
CIO
2021 Tech Trends
This year’s report identifies six key trends that will help an organization absorb the impact of change and adapt to the new market scenario. To...