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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
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The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a change...
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Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...
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Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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This tool will help you assess the current organizational change management capabilities in your organization.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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