Service Management - Templates & Policies

Desktop Move/Add/Change Policy

The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.

Problem Management SOP

Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...

Service Catalog Standard Operating Procedure

This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...

Severity Definitions and Disaster Recovery Timeline Template

This template provides a framework for updating severity definitions to account for DR scenarios and meet DR timeline requirements.

Service Definitions: Visual Representations

This template will help you understand IT service definitions from a visual perspective.

Service Catalog Project Charter

Completing the project charter will help you get the project off the ground.

Building Agility Into Our Service Management Practice Stakeholders Presentation Template

This template will help you create a stakeholders presentation using various information throughout the project blueprint, Build a Roadmap for Service Management Agility.

Service Management Program Initiation Plan

Use this template to document your service management initiation and governance plan.

Service Management Agility Roadmap Template

This template will help you combine the various activities throughout the blueprint, Build a Roadmap for Service Management Agility, to create a roadmap for service...
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