Service Definitions: Visual Representations

Author(s): Paul Brown, Valence Howden, Kimberly Jiang, Ryan McCrea

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Use a visual representation of IT service definitions to help you comprehend each service's technical components. Use these example services to continue identifying the technical components for other user-facing services in your organization. Examples include:

  • Email
  • Telephone
  • Mobile Devices
  • Software Provisioning
  • Device Move
  • Printing
  • User ID & Access
  • Web Conferencing
  • Service Desk
  • Remote Access (VPN)
  • Data Storage, Backup, and Retrieval

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