|
The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
|
|
|
Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
|
|
|
This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
|
|
|
The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
|
|
|
This template will help you understand IT service definitions from a visual perspective.
|
|
|
Completing the project charter will help you get the project off the ground.
|
|
|
Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
|
|
|
Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
|
|
|
This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
|
|
|
This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.
|
|
