Service Management - Storyboard

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Create a Service Management Roadmap – Phase 2: Assess the Current State This phase will help you assess multiple aspects of your service management program to establish the current state.
Create a Service Management Roadmap – Phase 1: Launch Project This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
Create an IT View of the Service Catalog – Phase 3: Identify Underpinning Services This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
Create an IT View of the Service Catalog – Phase 1: Launch the Project This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
Design & Build a User-Facing Service Catalog – Phase 1: Launch the Project The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...
Stabilize Release and Deployment Management – Phases 1-4 Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...