Strategy & Governance

Service Catalog Extension Training Deck

This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...

Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific Technology

This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.

IT Service Catalog

Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.

Create an IT View of the Service Catalog – Phase 3: Identify Underpinning Services

This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.

Create an IT View of the Service Catalog – Phase 4: Determine People & Process

This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...

Service Definitions: Visual Representations

This template will help you understand IT service definitions from a visual perspective.

Digital Strategy Communication and Execution Plan Template

Use this template to plan the communication and execution of the digital strategy development project

Risk Management Program Manual

Formalizing a risk management program requires creating repeatable and iterative processes, and documenting best practices. Create a comprehensive manual to serve as the...

Risk Costing Tool

It’s impossible to make intelligent decisions about risks without knowing what they’re worth. Use Info-Tech’s Risk Costing Tool to calculate the expected cost of IT’s...

Risk Event Action Plan

Integrate IT risk management with business risk management by creating a paper trail for key risks.
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