Strategy & Governance
Topics
Implement IT Chargeback – Phase 2: DefineIn the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the... |
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IT Chargeback Program Development & Management ToolUse this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development. |
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Implement IT Chargeback – Phase 3: ImplementIn the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units. |
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IT Chargeback Communication PlanUse Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback to business owners, staff, and management. |
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IT Chargeback Rollout PresentationUse Info-Tech’s IT Chargeback Rollout Presentation as a vehicle to communicate the rollout of the chargeback model. |
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IT Chargeback Financial PresentationUse Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit. |
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Implement IT Chargeback – Phase 4: ReviseIn the revise phase, you will gather and analyze feedback from business owners. Necessary modifications will be made to the chargeback model and the implications will be... |
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IT Chargeback Change Communication TemplateUse Info-Tech’s Change Communication Template as a vehicle to communicate any changes made to the IT chargeback model. |
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Design & Build a User-Facing Service Catalog – Phase 1: Launch the ProjectThe Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a change... |
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Design & Build a User-Facing Service Catalog – Phase 2: Identify and Define Enterprise ServicesThe Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and... |
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