Strategy & Governance
Topics
Create an IT View of the Service CatalogOrganizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the... |
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Create an IT View of the Service Catalog – Executive BriefRead this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog. |
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Create an IT View of the Service Catalog – Phases 1-4This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service. |
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Create an IT View of the Service Catalog – Phase 1: Launch the ProjectThis phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure... |
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Service Catalog Extension Project CharterThis deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders. |
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Service Catalog Extension Training DeckThis training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the... |
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Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific TechnologyThis phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog. |
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IT Service CatalogUse this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples. |
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Create an IT View of the Service Catalog – Phase 3: Identify Underpinning ServicesThis phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog. |
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Create an IT View of the Service Catalog – Phase 4: Determine People & ProcessThis phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with documenting... |
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