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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.
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In the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,...
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In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
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In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.
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In the revise phase, you will gather and analyze feedback from business owners. Necessary modifications will be made to the chargeback model and the implications will be...
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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