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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT costs,...
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Many organizations forget the essential role that IT plays during M&A integration. The involvement of IT is critical to providing a better view of risks, improving ease of...
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Start innovating now!
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It is essential for all CIOs to maintain quality communication with core business stakeholders in order to build strong relationships and establish trust. Consistent...
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This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost...
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...
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The responsibility for IT decisions is often misplaced with those most impacted being uninvolved in decisions that they should be making.
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October 2010 saw the introduction of a new version of the payment card industry data security standard (PCI DSS). Understand the implications of changes within PCI DSS 2.0...
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Despite continuing economic challenges, IT organizations must continue to innovate. An essential element of innovation is the utilization of new technologies. In 2011, we...
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