Business Processes - Blueprints

Turn Customer Friction Into Agentic Opportunity

This keynote from Info-Tech LIVE 2026 introduces a practical five-step framework that turns customer-visible friction into a signal for operational inefficiency,...

Agentic IT: From Hype to Value

This opening keynote presentation delivered at Info-Tech LIVE 2026 in Las Vegas reframes the conversation, challenges familiar narratives, and sets out how CIOs and senior...

People Change in the Face of Disruptive Technology

This keynote from Info-Tech LIVE 2026 explores the human side of disruptive technology, focusing on how people, culture, and organizations adapt, or resist, rapid change.

Lead IT Like a Business: Every Dollar Is a Decision

This keynote from Info-Tech LIVE 2026 walks you through a proven, end-to-end ITFM framework, including spend allocation, budgeting, forecasting, reporting, and...

AI in Seven Charts 

AI is everywhere. Everyone has an opinion or something to sell, and it’s not always clear what you should believe or how you should place your bets. Fortunately, we have a...

Emerging AI Trends and Predictions From Our Global Technical Counselor Team

Our global Technical Counselor team has observed several noteworthy AI trends while working in the field. These trends are shaping the direction of innovation and...

Developer Survival Guide in the Age of Agentification

Development teams are trying to apply AI to software delivery using yesterday’s mental models, which leaves a gulf between what AI seems to enable (speed, autonomy,...

Optimize Cloud & AI Spend With Agentic FinOps 

This session from Info-Tech LIVE 2026 explores real-world use cases, emerging technologies, and strategic risks, offering practical insights for technology leaders looking...

Agents 2.0: From Autonomy to Architecture

This keynote from Info-Tech LIVE 2026 shares what actually works in production: why tool-first architectures outperform prompt-centric builds, why orchestration is...

Inside the Agentic Enterprise

This Info-Tech LIVE 2026 keynote explores what it takes to build an enterprise architected for autonomy, from orchestration and integration to governance, structure, and...
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