Optimize Change Management
Infrastructure and application change occur constantly, driven by changing business needs, requests for new functionality, operational releases and patches, and resolution of incidents or problems....
Request InformationStandardize the Service Desk
Go beyond the blind adoption of best-practice frameworks. No simple formula exists for improving service desk maturity. Use diagnostic tools to assess the current state of the service desk. Identif...
Request InformationImprove IT Governance to Drive Business Results
For many organizations, current IT governance often does not address the changing goals, risks, or context of the organization so IT spend is not easily linked to value. Moreover, the right people ...
Request InformationDesign and Build a User-Facing Service Catalog
The user-facing service catalog is the go-to place for IT service-related information. The catalog defines, documents, and organizes the services that IT delivers to the organization. The catalog a...
Request InformationCase Studies
MasterBrand Cabinets leveraged Info-Tech research to save 1 to 2 months on their identity Access Management Project.
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Cannery Casino Resorts leveraged Info-Tech Research Group's services to consolidate a database of 2 million clients for targeted marketing campaigns.
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The Hospital for Sick Children leveraged Info-Tech Research Group's services to ground a business proposal for a $2.5 million, Phase 2 DR plan.
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Masonic Health Systems leveraged Info-Tech Research Group's services in order to negotiate 20% reductions in help-desk outsourcing contracts.
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Fleet Laboratories leveraged Info-Tech Research Group's services to shift 89% of their infrastructure to the cloud and virtualize 98% of their applications.
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Boston Pizza leveraged Info-Tech Research Group's services to virtualize 85% of its servers and to implement a $250,000 Disaster Recovery Plan.
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