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New IT Managers Face Steep Learning Curve in Leadership; Training Gaps Need to be Addressed Says Info-Tech Research Group
Ongoing shifts in the workplace and a competitive labor market have led to the evolution of manager roles across organizations in a variety of industries. This shift has had an impact on IT teams, where IT departments tend to promote employees based largely on technical expertise. With the signif...
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Digital ID Ecosystems Have the Potential to Enable Secure and Efficient Customer Interactions: New Resource From Info-Tech Research Group
As a result of the pandemic, online services have become immensely popular, leading organizations to seek reliable security solutions to safeguard their digital interactions. However, implementing digital identity solutions comes with challenges, such as ensuring uniformity, interoperability, and...
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Requirements management and Agile are complementary, not competitors - business analysis still imperative for move to Agile, says Info-Tech Research Group in a new resource
Agile has been a buzzword for organizations for quite some time, with the temptation to deemphasize good requirements practices in favor of perceived speed often going hand-in-hand with the move toward Agile. However, if organizations are unable to deliver on the needs of the business throughout ...
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Neil Shankman Named Chief Marketing Officer at Info-Tech Research Group as Firm Continues to Expand Globally
As its market share continues to broaden, global IT research and advisory firm Info-Tech Research Group has brought seasoned business leader and marketing executive Neil Shankman on board to join its leadership team as global chief marketing officer (CMO).
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Gaming & Hospitality Organizations Must Modernize Legacy Payment Solutions to Survive in the New Digital Environment, Says a New Report From Info-Tech Research Group
The payment landscape is evolving rapidly, with digital transformation making its way into the payments environment, and by extension, the Gaming & Hospitality industry. For many organizations in this space, the payment process is in a legacy state and will not survive in a digital-first environm...
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Digital Accessibility Helps Businesses Improve Inclusivity, Avoid Costly Risks, and Unlock New Market Opportunities, Says Info-Tech Research Group.
With online and hybrid work continuing to be the norm, digital accessibility has become increasingly important for businesses. It has become crucial to ensure that all digital assets, products, and services are accessible to everyone, making the cost of inaction high. However, the constantly evol...
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Gaming & Hospitality Organizations Must Prioritize Implementing a Digital Leadership Role to Stay Ahead of the Curve, Says New Resource From Info-Tech Research Group
Digital is the new normal for a variety of industries, and the Gaming & Hospitality industry is no exception. COVID-19 was the volatile breaking point that forced change in the industry on an IT, business, and customer level, but many organizations continue to face challenges in the new digital-f...
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Project Managers Can Play a Vital Role in Aligning IT Change Management and Project Management for Better Business Outcomes, Says Info-Tech Research Group
As more organizations leverage digital adoption platforms and facilitate changes in work culture, Info-Tech Research Group advises them integrate change and project management methodologies. However, aligning IT change management with project management can pose significant challenges, requiring ...
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Info-Tech Research Group Unveils New Blueprint to Help Service Desks Overcome Obstacles and Boost End-User Satisfaction
With customer expectations continuing to shift, service desks are under pressure to adapt and meet the increasing demands of their organizations. As a result, service desks are increasingly receiving tickets from end users reporting issues with new applications. The service desk faces several cha...
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